Man Goes Crazy Screaming at Customer Service Because He Can't Reach Michelle
"I've been on the phone for over three hours!"This customer service call features an irate man who screams at a customer service rep because he cannot reach a woman named Michelle and has been on the phone for over three hours. It is truly crazy.
Have you ever had a bad day? I bet you've never had one this bad! This is perfect training for all call center reps on how to handle an irate customer. If you are offended by swearing, do not watch this video! |
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Our Favorite Quotes From the Call
Below you will find a couple of the ridiculous quotes from this phone call.
"How are you doing today?" -Mark the Rep
"I am absolutely- I am- I am your worst nightmare. I've been calling extension 3575 over and over and over G*dd*mn over again to reach Michelle who said to call her there. She wants to talk to me, she's been dealing with my situation for two days now, and I've been on the phone for THREE HOURS trying to reach her... and everytime I call that G*DD*MN number I get your department! And none of you know what the F*CK I'm talking about! What kind of a G*DD*MN SITUATION IS THIS!?!?" -Crazy Man
"Yeah, I'm so sorry about that sir." -Mark
"Could I get the phone number on your account?" -Mark
"WHY!?? THE LAST TWO PEOPLE WHO ASKED FOR MY PHONE NUMBER PUT ME ON HOLD AND NEVER F*CKING CAME BACK!!" -Crazy Man
"I'm so--" -Mark
"SO I WOULD ASK YOU WHHYYY!!!" -Crazy Man
"The reason I get your phone number is so that I can pull up your account and see any notes in the system." -Mark
*creepy breathing* "I don't see what good the notes are goin' to do. I need to be transferred to Michelle! If there's no Michelle, then you people are going to get sued!" -Crazy Man
*Omitted threatening parts so I don't get flagged for violence myself by accident, ha ha*
"I don't have one, but I'll -go-ah-ta ah try to acquire one!" -Crazy Man
"You don't do this to somebody! You don't do this to somebody! You didn't show up for your appointments yesterday! You didn't show up to your appointment today! You- did-uh-huh- now you won't talk to me? That is f*cked up! That is outrageous! Ya-uh-you're contracted to help me! You HAVE TO! YOU HAVE TO! You-what the f*ck is going on?? Who is this Michelle and why is she telling me to call her knowing I can't reach her? And why does nobody there know who she is? This is f*cked up!" -Crazy Man
*Crazy breathing*
"And could I get the uh verbal password on the account, sir?" -Mark
"No you may not, I will pick that up with Michelle." -Crazy Man
"Okay, yeah, what I'd just like to do is uh just transfer you to that extension, is that okay?" -Mark
"You don't think I'm capable of dialing that number OVER AND OVER AGAIN!?!" -Crazy Man
"If you can't put me on the phone with someone who can f*cking help me, G*d d*mnit NOOOO! NOOOOO! NOOOOOOOOO!" -Crazy Man
"HOW CAN YOU TREAT A CUSTOMER THAT WAY?? AHHHH-HOW MANY SUPERVISORS DO YOU WANT ME TO SPEAK TO THAT CAN'T HELP ME?"
"Yeah I'm so sorry, sir..." -Mark
"HOW MANY HOURS DO YOU WANT ME TO STAY ON THE PHONE?!? I'VE BEEN ON THE PHONE SINCE FOUR-SIX O'CLOCK MY TIME.. *growls* THAT'S THREE AND A HALF HOURS!"
"Yeah, I'm so sorry about that, sir, uh.." -Mark
"NO YOU'RE NOT! IF YOU WERE SORRY YOU'D F*CKING DO SOMETHING!" -Crazy Man
"Yeah, um, what I'd like to do is.. uh.. maybe.. have you.. speak to a supervisor --" -Mark
"I'VE DONE THAT ALREADY AND THEY SAY THEY CAN'T HELP ME, IT'S F*CKED UP!" -Crazy Man
"I'M NOT GOING TO DWELL IN YOUR F*CKING PRIVATE JOKE TWILIGHT ZONE ANY LONGER! YOU'RE GOING TO TRANSFER ME TO MICHELLE OR YOU'RE GOING TO FIND OUT WHY CUSTOMERS CAN'T GET THROUGH TO THAT DEPARTMENT!" -Crazy Man
"I want you to know- I want to know why you need to put me on hold when I- I so strongly don't want you to do that. I want to know why you're insisting you put me on hold. Do you have to put the phone on hold in order to look at your computer? I highly doubt that. That would be a weird working environment. So why do you need to put me on hold?"
"Yeah so I just need to put you on hold so I can uh take a look at your account and then uh--"
"I want to know why you can't take a look at my account with me on the PHONE!" -Mark
"Yeah, uh, unfortunately that's just the way our, uh, computer systems work, sir." -Mark
"Well that's not sufficient for me." -Crazy Man
"Yeah, I'm so sorry about that.. So, uh, so if I could just put you on hold for just a second-" -Mark
"You can't put me on hold. You can't put me on hold! I have spent bu-large parts of the last three hours on hold! Can you not tell that this is an outrage? Can you not tell that I have no patience left? Can you not tell that I'm getting f*cked over either by your phone system or the PEOPLE WHO ARE PUTTING ME INTO IT? Can you not TELL that? And you're insisting on PUTTING ME ON HOLD to get a supervisor who is just going to tell me the same thing YOU ARE?!?" -Crazy Man
"Well, putting me on hold is insuffient." -Crazy Man
"How are you doing today?" -Mark the Rep
"I am absolutely- I am- I am your worst nightmare. I've been calling extension 3575 over and over and over G*dd*mn over again to reach Michelle who said to call her there. She wants to talk to me, she's been dealing with my situation for two days now, and I've been on the phone for THREE HOURS trying to reach her... and everytime I call that G*DD*MN number I get your department! And none of you know what the F*CK I'm talking about! What kind of a G*DD*MN SITUATION IS THIS!?!?" -Crazy Man
"Yeah, I'm so sorry about that sir." -Mark
"Could I get the phone number on your account?" -Mark
"WHY!?? THE LAST TWO PEOPLE WHO ASKED FOR MY PHONE NUMBER PUT ME ON HOLD AND NEVER F*CKING CAME BACK!!" -Crazy Man
"I'm so--" -Mark
"SO I WOULD ASK YOU WHHYYY!!!" -Crazy Man
"The reason I get your phone number is so that I can pull up your account and see any notes in the system." -Mark
*creepy breathing* "I don't see what good the notes are goin' to do. I need to be transferred to Michelle! If there's no Michelle, then you people are going to get sued!" -Crazy Man
*Omitted threatening parts so I don't get flagged for violence myself by accident, ha ha*
"I don't have one, but I'll -go-ah-ta ah try to acquire one!" -Crazy Man
"You don't do this to somebody! You don't do this to somebody! You didn't show up for your appointments yesterday! You didn't show up to your appointment today! You- did-uh-huh- now you won't talk to me? That is f*cked up! That is outrageous! Ya-uh-you're contracted to help me! You HAVE TO! YOU HAVE TO! You-what the f*ck is going on?? Who is this Michelle and why is she telling me to call her knowing I can't reach her? And why does nobody there know who she is? This is f*cked up!" -Crazy Man
*Crazy breathing*
"And could I get the uh verbal password on the account, sir?" -Mark
"No you may not, I will pick that up with Michelle." -Crazy Man
"Okay, yeah, what I'd just like to do is uh just transfer you to that extension, is that okay?" -Mark
"You don't think I'm capable of dialing that number OVER AND OVER AGAIN!?!" -Crazy Man
"If you can't put me on the phone with someone who can f*cking help me, G*d d*mnit NOOOO! NOOOOO! NOOOOOOOOO!" -Crazy Man
"HOW CAN YOU TREAT A CUSTOMER THAT WAY?? AHHHH-HOW MANY SUPERVISORS DO YOU WANT ME TO SPEAK TO THAT CAN'T HELP ME?"
"Yeah I'm so sorry, sir..." -Mark
"HOW MANY HOURS DO YOU WANT ME TO STAY ON THE PHONE?!? I'VE BEEN ON THE PHONE SINCE FOUR-SIX O'CLOCK MY TIME.. *growls* THAT'S THREE AND A HALF HOURS!"
"Yeah, I'm so sorry about that, sir, uh.." -Mark
"NO YOU'RE NOT! IF YOU WERE SORRY YOU'D F*CKING DO SOMETHING!" -Crazy Man
"Yeah, um, what I'd like to do is.. uh.. maybe.. have you.. speak to a supervisor --" -Mark
"I'VE DONE THAT ALREADY AND THEY SAY THEY CAN'T HELP ME, IT'S F*CKED UP!" -Crazy Man
"I'M NOT GOING TO DWELL IN YOUR F*CKING PRIVATE JOKE TWILIGHT ZONE ANY LONGER! YOU'RE GOING TO TRANSFER ME TO MICHELLE OR YOU'RE GOING TO FIND OUT WHY CUSTOMERS CAN'T GET THROUGH TO THAT DEPARTMENT!" -Crazy Man
"I want you to know- I want to know why you need to put me on hold when I- I so strongly don't want you to do that. I want to know why you're insisting you put me on hold. Do you have to put the phone on hold in order to look at your computer? I highly doubt that. That would be a weird working environment. So why do you need to put me on hold?"
"Yeah so I just need to put you on hold so I can uh take a look at your account and then uh--"
"I want to know why you can't take a look at my account with me on the PHONE!" -Mark
"Yeah, uh, unfortunately that's just the way our, uh, computer systems work, sir." -Mark
"Well that's not sufficient for me." -Crazy Man
"Yeah, I'm so sorry about that.. So, uh, so if I could just put you on hold for just a second-" -Mark
"You can't put me on hold. You can't put me on hold! I have spent bu-large parts of the last three hours on hold! Can you not tell that this is an outrage? Can you not tell that I have no patience left? Can you not tell that I'm getting f*cked over either by your phone system or the PEOPLE WHO ARE PUTTING ME INTO IT? Can you not TELL that? And you're insisting on PUTTING ME ON HOLD to get a supervisor who is just going to tell me the same thing YOU ARE?!?" -Crazy Man
"Well, putting me on hold is insuffient." -Crazy Man